I recently read something a friend of mine wrote about an experience she had with her husband’s surgeon. Reading through her words and imaging the pain and anger she felt hit me to my core. Her husband having had a complex heart surgery had complications post operatively. The surgeon never came to check on him as he struggled and nearly died in the intensive care unit. As I was reading her words I wondered to myself when did we start to lose the love and devotion for our jobs? When did taking care of patients become a burden? When did we lose the art of patient care?
I say 'we' because it spans over the whole of medical professionals.
I remember the first time I was shocked by a physician leaving a patient situation. I was a Labor and Delivery nurse at the time, and the General Medical Education board had just changed the duty hours of resident physicians. We were in the middle of an emergency cesarean section (baby was out and doing ok) when the resident looked at the attending and from behind his surgical mask informed her that he was now over his duty hours for the week. He scrubbed out and left the operating room. I was shocked. Everyone in the operating room just kind of stood there for a second and I am sure we were all thinking the same thing, what in world?!
I say that it spans the whole of medical professionals because I also had an experience several years later when I then was a nurse in the Cardiovascular Intensive Care (CVICU). I was assigned a student nurse for my shift. Glad to have some extra hands I got into teaching mode. When it was time for our patient to have a glucose check the student looked at me and said, "oh I have already been signed off on those, so I don't need to do them anymore." When those words came out of his mouth all I saw was red. And the conversation went something like this.... I’m sorry what? I don't think I heard you. Your badge says student, correct?! That means you are here to learn! I don't care how many blood sugar checks are left in this shift, you will do every single one of them and if you tell me again that you won't, we will be having a conference with your instructor!
I was a student once and I soaked in every single moment I could from my preceptors. They all had something to teach and I was hungry to learn. I could never have imagined saying that to one of my preceptors. Not ever. And here I was standing in front of the next batch of nurses who thought they didn't need to take a blood sugar.
Another experience I had in CVICU was with a physical therapist. Her and her aide were working with a patient on out of bed transfers using a lift. At some point while they were working with the patient the patient experienced an accident. Instead of pushing the call light to notify us we needed to come to the room, they laid the patient back in the bed in the soiled linens and went to the computer to chart and left. Moments later the patient called me to the room to tell me what happened. Again, I saw red. Why would you ever treat someone like that! I notified my charge nurse who called the house supervisor to report the incident so that they could call their supervisors. These things shouldn't happen.
I go back to thinking about the surgeon my friend dealt with and the resident. I know that they have lives. I know that they are tired. I know that they are under a lot of stress, I see it. I live it every day. I myself get frustrated at times when birthdays are missed, trips out of town are canceled, the kids go weeks without seeing their dad, but I have to remember someone else's child needs him. He has never once to this day not answered a page, a call, an email from a nurse, another attending or even a patient family member. He goes back when they ask or even if they don't. He never misses a lab draw or a change in status. He often sits at his patient’s bedside watching, waiting. If he is home, he is attached to his phone watching the lab values as they are resulted. I am not saying he is perfect. Lord knows we are still trying to figure out how to balance life on the edge of the scalpel. But he is a throwback to a generation that served their patients. In my years in the medical profession I have worked with so many outstanding professionals, but I can't deny that the things I saw concern me for the future. If we become detached, lose our compassion, our pride in our work and our servants heart then what is left?